Refund policy

REFUND & RETURN POLICY

Last updated: September 2026

We want you to be satisfied with your purchase. In addition to your statutory rights as a consumer, Puryze offers a 30-day return period, subject to the conditions below.

1. 30-DAY RETURN POLICY

You have 30 days after receiving your item to request a return.

To be eligible for a return under our voluntary 30-day return policy, the item must be in the same condition in which you received it: unused, unopened where applicable, with any original tags, seals and protective packaging intact, and in its original packaging.

You will also need the receipt, order confirmation or other proof of purchase.

To request a return, please contact us at [info@puryze.com](mailto:info@puryze.com) before sending the item back.

If your return is accepted, we will provide you with return instructions, including the applicable return address.

Please do not send returns to our registered office unless we have specifically instructed you to do so.

Items returned without first contacting us may not be accepted under our voluntary 30-day return policy.

Unless otherwise required by law or agreed by Puryze, the direct cost of returning an item under the voluntary 30-day return policy is borne by the customer.

You can contact us with any return-related questions at [info@puryze.com](mailto:info@puryze.com).

2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon receipt.

If an item is defective or damaged, or if you receive the wrong item, please contact us as soon as reasonably possible at [info@puryze.com](mailto:info@puryze.com) so that we can assess the issue and provide an appropriate solution.

Where a product is defective or does not conform to the sales agreement, your statutory rights, including the applicable legal guarantee, remain fully applicable.

Where the return is due to an error by Puryze or a defective or non-conforming product, Puryze will bear the return costs where required by law.

3. EXCEPTIONS AND NON-RETURNABLE ITEMS

Certain products cannot be returned where an exception provided by applicable law applies.

This may include:

* sealed goods which are not suitable for return for reasons of health protection or hygiene once the seal has been broken after delivery;
* products made to your specifications or clearly personalised;
* products liable to deteriorate or expire rapidly; and
* other products that are legally excluded from the right of withdrawal.

For beauty, cosmetics, personal care, wellness and health-related products, opening the shipping or outer packaging does not automatically make the product non-returnable.

However, where a product is sealed for genuine health protection or hygiene reasons and that seal has been broken after delivery, the product may no longer be eligible for return.

Please contact us at [info@puryze.com](mailto:info@puryze.com) if you have questions about whether a particular product can be ret