Shipping policy
SHIPPING POLICY
Last updated: September 11, 2026
This Shipping Policy applies to orders placed through the Puryze online store.
1. SHIPPING COUNTRIES
Puryze currently ships to:
Belgium
The Netherlands
Luxembourg
France
Germany
2. FREE SHIPPING
Puryze offers free standard delivery on all orders to Belgium, the Netherlands, Luxembourg, France and Germany.
There is no minimum order value required for free standard delivery.
If additional or expedited delivery options are offered in the future, any applicable charges will be clearly displayed before you complete your order.
3. ORDER PROCESSING
Orders are processed after payment has been successfully received or confirmed.
Processing times may vary depending on the product, availability and fulfilment requirements.
Once your order has been shipped, you may receive a shipping confirmation and, where available, tracking information.
4. DELIVERY TIMES
Delivery times vary depending on the product, destination and fulfilment circumstances.
Where an estimated delivery time is available for your order, it will be displayed during the ordering process or communicated to you separately.
Any stated delivery time is an estimate unless a specific delivery date has expressly been agreed.
Puryze will fulfil orders within the period required by applicable consumer law. Unless another delivery period has been agreed with you, delivery will in principle take place no later than 30 days after conclusion of the sales agreement.
If we become aware that an order cannot be delivered within the applicable delivery period, we will inform you as soon as reasonably possible.
Your statutory rights in the event of delayed or non-delivery remain unaffected.
5. DELIVERY ADDRESS
Orders are delivered to the shipping address provided during checkout.
Please ensure that your name, street address, postal code, city and other relevant delivery information are complete and correct before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at [info@puryze.com](mailto:info@puryze.com).
We will make reasonable efforts to correct the information before shipment, but changes may no longer be possible once an order has entered the fulfilment or shipping process.
6. TRACKING
Where tracking is available for your shipment, tracking information will normally be provided electronically after the order has been shipped.
Tracking availability may depend on the carrier and delivery method used.
7. DELAYED SHIPMENTS
Deliveries may occasionally be delayed due to circumstances outside our reasonable control, including carrier disruptions, customs procedures where applicable, severe weather, unusually high shipping volumes or other exceptional circumstances.
Where we become aware of a significant delay, we will make reasonable efforts to keep you informed.
Any rights you have under applicable consumer law in relation to delayed or non-delivery remain unaffected.
8. LOST OR DAMAGED SHIPMENTS
The risk of loss or damage to products remains with Puryze until you, or a third party designated by you other than the carrier, physically receive the goods, except where applicable law provides otherwise.
If your order arrives damaged or you believe that your shipment has been lost, please contact us as soon as reasonably possible at [info@puryze.com](mailto:info@puryze.com).
Please provide your order number and, in the case of visible damage, photographs where reasonably possible so that we can investigate the issue.
9. RETURNS
Returns are governed by our Refund & Return Policy.
Please contact us before returning a product. The applicable return instructions and return address will be provided after your return request has been reviewed.
Do not send returns to our registered office unless we specifically instruct you to do so.
10. CONTACT
For questions concerning shipping or delivery, please contact:
Puryze
Operated by Web-engineering BV
Berkenheide 14
2970 Schilde
Belgium
VAT number: BE0828.391.183
E-mail: [info@puryze.com](mailto:info@puryze.com)